Time just flies by when there is so much NEW happening! What’s Catching My Attention in Microsoft Dynamics 365 Customer Engagement Right Now As someone who spends a significant amount of time helping organizations transform their customer engagement capabilities, I always find it fascinating how quickly the Microsoft Dynamics 365 ecosystem continues to evolve. This…

Every day brings a new article, webinar, product announcement, or opinion piece about agents, copilots, automation, and the future of work. The challenge isn’t finding information. The challenge is separating vision from practical execution. That’s why Microsoft Frontier Transformation Week caught my attention. What stands out isn’t the focus on AI itself. It’s the focus…

Did you know? There is a Microsoft 365 Copilot hierarchy and a bit of a difference between what falls under Microsoft 365 Copilot vs. Microsoft 365 Copilot Chat.

Getting some wow out of working with “AI” As we dive into the world of Microsoft Power Platform Coded Apps, we solve the “I want it to look different” requests. Given we have a well written set of requirements that includes clarity, testable acceptance criteria, process understanding and alignment, we can create an app that…

Do you have the right team? As you grow into the world of “AI” Enabled and tight cost constraints have you considered if you really have the right team for your needs? “Business Think” has never been the top skill of your heavy technical developer teams and yet, “Business Think” is critical in this age…

Writing Effective Business Requirements Product Ownership and Technical Translations A Feature (Business Requirement) should focus on the business outcome and value, not the technical solution. The goal is for it to clearly describe the business need, the user role, and the expected benefit using a format such as “As a Sales Representative, I need a…

M365 Copilot Has made huge leaps in its ability to generate great pictures and given that the world is very visual, and a lot of people appreciate a good diagram. I thought I would share a few.

Microsoft Power Platform and Dynamics 365 CE PowerApps We try out AI, we hear about AI, we layer on AI tools, but what needs to be considered is how the whole infrastructure aligns with the business application feature sets such as the features in Microsoft Dynamics 365 Customer Engagement (Configured for your industry) layered on…

Do you know what impacts performance? In this day of Big Data Centers and incredible compute power, we often forget to think hard about what might impact performance. Performance is not about the speed of the processor or the speed of your computer. Performance is all about managing the bottlenecks. If you have the fastest…

As we slowly begin to adapt to the warmer temperatures and as the flowers emerge my thoughts turn to all of the work that has been happening behind the scenes when it comes to the Spring 2026 Major upgrade and release for Microsoft Dynamics 365 Customer Engagement. As many know, Microsoft has been obsessed with…