As we slowly begin to adapt to the warmer temperatures and as the flowers emerge my thoughts turn to all of the work that has been happening behind the scenes when it comes to the Spring 2026 Major upgrade and release for Microsoft Dynamics 365 Customer Engagement.
As many know, Microsoft has been obsessed with creating Agents, Agent Template libraries and all of the associated derivatives. Agents that call other Agents and that totally change the way we work.
If you want to dip your toes into the new features, you can start here.
Microsoft Dynamics 365 2026 release wave 1 plan | Microsoft Learn
Microsoft Dynamics 365 Sales What’s New and Planned?
Microsoft Dynamics 365 Customer Service What’s New and Planned
Microsoft Dynamics 365 CcaaS Contact Center What’s New and Planned?
and sooo much more!!
Field Notes 
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